Frequently Asked Questions:


Vaccination Records for Grooming

The Pup Palace requires for the safety of our staff and the other dogs in our care, we require that dogs to be up to date on vaccinations. You may send them ahead or bring with you to your 1st visit with us. Dogs MUST wait 2 days after vaccinations are given before they can be groomed. Most pets don’t feel right after a vaccination or pain in the injection site and we want to make sure they have time to recover so that their experience with us is always fun and enjoyable.

If your pet can no longer receive vaccinations we require a letter from your veterinarian stating that your pet is not able to be vaccinated due to medical reasons.

  • Dog Vaccinations REQUIRED: Rabies, DHPP, and Bordetella

Arriving at The Pup Palace

  • Always arrive a few minutes early to allow your dog to "take care of business" before entering the salon so it doesn’t do it in the lobby or in the crate.
  • Please be considerate of the groomer's time and be on time for your appointment. If you are more then 10 minutes late for your appointment please call to let us know.
  • All dogs must be leashed and remain leashed and under owners control while in the lobby.

How Long Will my Dog Be There

This depends on several factors such as dog breed, size, coat and temperament. We will try to have your dog completed within 2-4 hours for a full groom. If you have more than one dog being groomed this time will increase.

Additional Charges During Grooming

  • Dematting/Matted: If your dog has minor mats or tangles that we can brush out we will be happy to do so. We will spend time trying to brush out minor mats included in the groom price. If additional time is required to brush out mats it will be charged on top of the grooming price. Some pets may have mats that have to be shaved due to the nature of the matting. This will require two haircuts, one to shave out the mats before the dog is bathed and dried. This does take additional time and is extra wear and tear on our clippers and blades. There will be an additional charge on top of the grooming price due to the severity of the matting if we have to shave the mats out.
  • Handling: Some pet will require extra time or extra hands due to old age, to help stand your pet up, or aggressive behavior. This starts at $10 on up and is on a case by case basis. The Pup Palace will try to accommodate any needs your pet may have.

Appointment Cancellation / Late Pick-up

  • 48 Hour Cancellation Policy: If you need to cancel or reschedule your appointment please do so 48 hours in advance of your scheduled appointment. If it continues to be a habit there may be a 50% deposit due for future appointments.
  • Close of business late pick up fees: We respect your time and hope you respect ours. We hope you understand that like you, we have family, and plans after we leave work. We ask that you pick up your dog within a timely manner of being notified that they are ready after their groom appointment.

Your pet is the star

We reserve the right to photograph/video your dog for use in promotional material for The Pup Palace.

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